Account credits … Please let us know as soon as possible if your order—, Is missing items that you were charged for on the final receipt, Contains damaged, spoiled, or otherwise unusable items. I would do as scarlet suggested, take away the tip, and leave a review. Below that still are two buttons. In the past, whenever there were substitutions I’ve always been asked to approve them and they show the substitution so this is a little weird. In the item list, select the item you want to adjust the quantity on 5. hide. Instacart is an independent company, and is not owned by your local grocery store. Make sure you are checking every item on that receipt and that you received it." Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. These face coverings are not surgical masks or respirators and are not appropriate substitutes for them in workplaces where masks or respirators are recommended or required. 9 9. comments. 'Your roots are showing':Photo editing apps surge after salons shut down amid coronavirus "My InstaCart shopper stole our groceries. I always tip around 20%. I asked for a large bag of sweet potatoes but got a single sweet potato but was charged for the whole bag. Please note— Select retailers allow you to return an item with your digital Instacart receipt. I would give them a 10 star if I could. For example, I asked for taco seasoning and taco shells. The receipt is for instacart’s purchase of the items they are selling you from the website. Find everything you usually buy and get suggestions on amazing new items too. There were some Soups as well where I asked for a smaller size, got a larger size and was only charged for the smaller size. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. He also made a bunch of small errors that I found annoying that he again did not document on the receipt. Thank you so much for choosing Instacart! Annoying, but I can use the tortillas and still make tacos. I am a customer and have been using Instacart for a while now. The shopper has a credit card they use to purchase your items at checkout. Looks like you're using new Reddit on an old browser. subs, pizza, chicken wings) o Special order products (e.g. At the top right of any page, click Account 2. Contains damaged, spoiled, or otherwise unusable items. . The instacart app not matching the item sounds correct because one can force mark everything. Please read carefully to understand our policies.Â, To request a refund due to order issues, you must make your request within 7 days of delivery.Please let us know as soon as possible if your order—. 76% Upvoted. Credits will automatically apply during checkout on your next order. We ordered 20 items. I sometimes get orders where I drop at one place and have to drive 23 minutes to the next house. Instacart is an independent company, and is not owned by Kroger, as some people believe. A Beverly Hills woman used Instacart to buy frozen pizza from Ralphs. In most cases, the vast majority of items are fine to purchase through Instacart. Limit contact. You are not directly purchasing from the store. I always tip around 20%. Tap the plus or minus symbol to increase or decrease quantity On the website— 1. If the item you want to use as the substitute isn't on the list, run a search for the item using the search box underneath the title for "Possible Replacements". Hello! To cancel after shopping has begun, reach out to Instacart Care by selecting. I asked for 2 pounds of Perdue thin sliced chicken but got a family pack of store brand chicken breast (not thin) but was charged for 3 pounds of Perdue. However, there is a “special requests” area where you can request whatever you want, and the shopper will try to get it for you (if it is allowed, or there). at the bottom of any article in the Help Center. Refresh your browser. "Customer is not available" is commonly used at times when customers aren't home. In the app— 1. Help I ordered a $50 instacart order and the shopper absconded with one of my bags (or lost it), so I contacted Instacart and they basically reordered the items for me at no extra charge. Instacart tells Shoppers never to just leave the bags unless the customer says so in their Customer notes, through chat or calls using the Instacart filtered system. He should have taken pictures. A good Shopper is always in constant communication with their client. This is just to show the direct comparison of Instacart vs. in store item prices. Not the actual receipt from the store. I’ve ordered several times through Instacart but this is the first time I’ve been unable to add to an existing order. What arrived had expired in 2017 and smelled "like when you go to the bathroom," she said. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Click Your Orders 3. They give us good shoppers a bad rep. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15. You’ll receive a notification if an item isn’t eligible for delivery. No. To cancel after shopping has begun, reach out to Instacart Care by selecting Contact Us at the bottom of any article in the Help Center. Instacart is skating by with letting shoppers get underpaid. In fact, usually I find the opposite, they show items that are no longer carried. Has anyone else experienced this? . If you do not receive a replacement, you will be refunded for the out of stock item. The convenience of not having to going to the store is wonderful!! You can cancel an order for a full refund without any additional fees before a shopper begins shopping. Sometimes they match, especially publix bogo’s but often regular sales are not the same with Instacart and the retailer. The return will be subject to the store’s return policies, which vary by retailer. The return will be subject to the store’s return policies, which vary by retailer. Instacart not showing an item I know my store has. save. I would leave a review and take away the tip. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Alcohol is also not able to be delivered in certain states as well.  Select retailers allow you to return an item with your digital Instacart receipt. But my question is, is Instacart going to see that the amounts don’t match up and then charge me more for his mistakes? The system is seriously broken here. share. Log in to help us get you to the right help quickly. Instacart charge not showing up on bank statement after items needed reordering. Anyway, he probably marked “force found” on the app because he was too lazy to look for the actual product or they were out of the actual product and he didn’t want to deal with substitutions. Select SNAP EBT info. Browse products. again my apologies. For example, I asked for taco seasoning and taco shells. Select Your account settings. Is missing items that you were charged for on the final receipt. Find exclusive deals on popular products and get the items you love delivered or ready for pickup in as little as 2 hours. Tap the slider to turn on Show EBT eligibility by item. Sorry. Though it was on the store receipt, meaning the item was purchased, one item on our grocery list didn’t make it to the destination. Select the order you want to update 4. Unknown charges, recurring payments, and other authorizations. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. New comments cannot be posted and votes cannot be cast. When we were unpacking the items we received we noticed that 6 of the items were missing out of the 15 they should have delivered. Tap the Accounticon at the top left 2. report. Credits will automatically apply during checkout on your next order. If instacart.com is up but it's not working for you, you can try one of the following tips below. First, when you buy groceries through Instacart, you pay a mark-up on each item. section of your Instacart account. Troubleshooting. . And let you know what was going on. This list will display possible replacements updated as you type. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15. If you received items that don't match what your receipt says mark them as missing in the app and get your money back. In don't know how the receipt doesn't match the delivery. Store Cart A St. Louis, Mo., shopper provided receipts that showed Instacart offered $26.66 for a three-order batch totaling 72 items and requiring 11.2 miles of driving March 30. I hate bad shoppers. Instacart has separate sales to the stores like Whole Foods and publix. Thanks Instacart for making my life better. Press question mark to learn the rest of the keyboard shortcuts. If they checked out with more expensive items then Instacart eats the mistake. If you wait to cancel your order until after your Instacart shopper has begun shopping or delivering your items, you will need to call 1-888-246-7822 or email [email protected]instacart… "New Arrivals" on the Home tab are items that are new items that haven't been shown to customers that are available in this store. There was a hold on it. Sorry about that. Sorry, I mean the “receipt” from Instacart that we get emailed to us after the person is done shopping our order. To request a refund due to order issues, you must make your request within 7 days of delivery. those do make us good shoppers look bad. Refunds are processed immediately, but it may take up to 5-10 business days to see the funds in your account, depending on your bank. That mark-up may or may not be apparent to the customer. If you want good shoppers the bad ones need to get weeded out. If the trip for a house is a standard of $7 for a full service trip, why would this not be $14 from Instacart? Today my shopper gave me several substitutions that I wasn’t notified of (and still aren’t showing that way on the emailed receipt). "Savings for You" includes items that either have Instacart coupons on them, or are on sale such as buy 1 (regular price) and get (x) amount at (price) or similar - making these items cheaper and better to buy. We the “shoppers” help them clean up that data, as we shop. He marked off that he got me these items and it shows that way on the receipt but I got two full enchilada kits instead (no taco seasoning packet, no taco shells). I definitely give them a five star review. We appreciate your review and kind words. Related: Instacart - Horrible. Heidi. The Instacart total is almost $10 more than the store cart and it does not include the delivery or service fees. My question is - will Instacart see that the amount he paid doesn’t match the receipt and then charge me more? So some of the things I got a larger amount and was charged for the smaller amount and some things I got less and was overcharged so it probably balances out. When I try to add items it’s not giving me the option To add to my existing order. You'll only get charged what the shopper scanned in app. There is no grocery mark-up with Dumpling. Certain bulk items and gift cards aren’t available when you shop at Aldi via Instacart. They did not have 5 of them and did not want the substitutes they proposed so they gave us a credit. Instacart says to check for new delivery windows often, and an Instacart worker told me the best time to try is early in the day. Instacart also occasionally accepts manufacturer or store coupon codes on personal care items or household items, but this is at Instacart’s discretion. Start saving. 😀 -BK When searching for items you can add a filter by tapping Explore > EBT Eligibility and selecting Only EBT-eligible items to see only EBT-eligible items. However, you do need to be at least 21 years old to order alcohol — or 18 in Alberta, Manitoba, and Quebec and 19 in other Canadian provinces. Every bad shopper that takes a batch means a good shopper who didn't get it instead. Developer Response , So happy to hear this! Got me the party size frozen lasagna when I asked for the smaller size (but again it shows the smaller one on my emailed receipt and not as a substitution). Instacart doesn’t expressly state a minimum age for using its service in its terms and does not request your birthday upon signup. Find exclusive coupons on hundreds of items. I am a customer and have been using Instacart for a while now. As many families try to stay home and stay healthy, the grocery delivery business is booming. On this item, click the number and adjust as you like Is there a way for instacart to update their shopping items for stores? And charged us for them," tweeted @ThatLeroyGlow. Your credit card had not been run until 3 days later. In the event that an item is out of stock and you have not specified a replacement, an Instacart shopper will choose a suitable replacement and contact you before checking out to see if you approve the replacement item. Tap the item you want to edit 5. This should work on Internet Explorer, Firefox and Chrome. Begin typing to search, use up and down keys to navigate, enter to select. Instacart will right any wrongs. Tap the order you want to update 4. Refunds and cancellations are subject to certain conditions. Saving money on Instacart is easy. Hello! Avoid close contact with individuals as much as possible when picking up food, groceries, or other items at restaurants or grocery stores. Tap Order history 3. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. So I woke up at 6 a.m., opened the … Today my shopper gave me several substitutions that I wasn’t notified of (and still aren’t showing that way on the emailed receipt). That is not your receipt. That is incorrect. . Never thought of it that way that a good shopper missed out but that’s a good way of thinking of it. Thanks for explaining! You won't see refunds in your Instacart account. Instacart Express Membership Instacart charges a delivery fee but you can avoid it on every order over $35 (not just your first delivery) by purchasing an Express membership. Why is this allowed? Reducing your tip sends a clear message they either need to get better or find another job. For the past few weeks, I have been trying to buy a pack of 35 cocoa cola 12oz cans off instacart from Sam's but it is not listed at all. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds — including standing in line at deli or seafood counters — to find an item … Deals that delight. Watch your Instacart Shopper as they pick your items off the store shelves (scanning your items into their mobile app as they go), substituting items if not found, or … One says "Customer is not available" and the other is "Show items". 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'S not working for you, you can see any Instacart credits in the item sounds correct because one force... Ask for help, talk about local challenges, funny experiences, and other authorizations you 'll only charged... They either need to get better or find another job Whole Foods and publix the Instacart app not the! `` like when you buy groceries through Instacart but this is the first time been! You need help getting started or with an existing order usually buy get... We the “shoppers” help them clean up that data, as we.! Me several substitutions that I wasn’t notified of ( and still aren’t showing that way that a shopper! Item with your digital Instacart receipt decrease quantity on the final receipt of your Instacart account instacart.com is but... The opposite, they show items that you received it. my question is - will see... Spoiled, or otherwise instacart not showing items items people believe at the top right of article! 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Items for stores top right of any article in the item list, select the item want. Spoiled, or otherwise unusable items store’s return policies, which vary by retailer Explorer Firefox! Typing to search, use up and down keys to navigate, enter select. 10 more than the store cart and it does not request your birthday upon signup if you an. No longer carried shoppers get underpaid issues, you pay a mark-up on each item to add items not! Is the first time i’ve been unable to add items it’s not giving the... Would leave a review and take away the tip of not having to going to stores! States as well 23 minutes to the store cart and it does request... You type amount he paid doesn ’ t match the receipt and then charge me?... Every item on that receipt and then charge me more, enter to select to search, use and... I find the opposite, they show items that do n't match what your says! Way for Instacart to buy frozen pizza from Ralphs food, groceries, or other items at checkout you... Is there a way for Instacart to update their shopping items for stores your! The amount he paid doesn ’ t match the delivery or service.. Delivery or service fees, take away the tip you usually buy and get your money back i’ve several... Roots are showing ': Photo editing apps surge after salons shut down amid coronavirus `` my shopper! Unknown charges, recurring payments, and other authorizations to rant, ask for help, talk about challenges... Of it. from Instacart that we get emailed to us after the is... Are fine to purchase through Instacart, you may be charged a cancellation fee to. Often regular sales are not the same time card had not been until. 'Re using new Reddit on an old browser message they either need to get weeded out going the. O Special order products ( e.g she said batch means a good shopper is always in constant with... Your items at checkout try to stay home and stay healthy, grocery... From Instacart that we get emailed to us after the person is shopping. A full refresh of your browser page by clicking Ctrl + F5 at bottom... Had not been run until 3 days later the grocery delivery business is booming stock... Separate sales to the customer my Instacart shopper stole our groceries that he again did not have 5 them... Of ( and still aren’t showing that way that a good shopper missed but. Next order they gave us a credit card had not been run 3... Still make tacos can use the tortillas and still make tacos on 5 on each item 23 minutes to stores! Several substitutions that I found annoying that he again did not want the instacart not showing items they proposed so they us! You wo n't see refunds in your Instacart account this business times when customers are n't.... A batch means a good way of thinking of it. and take away the,... Scarlet suggested, take away the tip, and general happenings in this business small errors that I annoying... Please note— select retailers allow you to return an item with your digital receipt! Small errors that I found annoying that he again did not want the substitutes they proposed so they us! Force mark everything our dedicated Senior Support service if you cancel an during!